• Warranty Coordinator

    Job Location US-MI-Novi
    Posted Date 3 weeks ago(3 weeks ago)
  • Overview

    Jervis B. Webb Company is a subsidiary of Daifuku North America Holding Company (daifuku.com/us/), a group company of Daifuku in Japan - the largest material handling company in the world. Our advanced systems move everything from car bodies at auto plants to luggage at airports to packaged goods at warehouses. We are known as experts in engineering, manufacturing and servicing innovative automated materials handling systems including conveyors, automatic guided vehicles, automated storage & retrieval systems, and integrated controls.


    The company is currently seeking an experienced Warranty Coordinator. 


    Position Summary/ Primary Purpose

    Coordinate the warranty activity of the customer service department. Primary focus is providing excellent customer service in a fast paced environment. Primarily responsible for warranty claim management with an emphasis on warranty logistics. The position involves fielding most warranty questions from customers and applies experience and judgment in the interpretation and application of guidelines established by Customer Service Manager.  Issues of major impact or complexity are researched and presented to management or referred to the appropriate internal experts for resolution.  Some typical customer questions include, but are not limited to warranty claim status, part discrepancies, warranty part information, and warranty part delivery.


    Major Areas of Responsibility

    • Analyzes reports on a daily basis giving details of complaints and warranty claim status.
    • Summarizes and analyzes warranty claim and labor hour reports on a weekly basis for management review.
    • Works with accounting department to request warranty charge numbers and approve payment of invoices.
    • Prepares customer correspondence as required.
    • Works with manufacturing and shipping to coordinate warranty part replacement, repair, and return to vendor.
    • Works with engineering to determine viability of claim and/or to provide a fix or part numbers.
    • Works with purchasing to order replacement parts and follow up on delivery of parts. 
    • Works with item control to demand warranty replacement parts for purchase or production.

    Basic Broad Knowledge

    • Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
    • English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
    • Clerical — Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.


    Basic Skills & Abilities

    • Talking to others to convey information effectively.
    • Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
    • The ability to communicate information and ideas in speaking so others will understand.
    • Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
    •  Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

    Education & Experience

    • Associates degree is required or relevant experience.
    • Experience in a fast-paced environment.
    • Proficiency with Microsoft Office applications (Word, Excel, Outlook, PowerPoint)

    Demonstrated Physical Abilities


    Remain stationary for 50% of the time; move/traverse throughout the office to access file cabinets and office equipment; operate a computer and other productivity machinery; inspect documents; communicate with others through talking/hearing; read/identify/assess forms and correspondence.


    Jervis B. Webb Company is an Affirmative Action/Equal Opportunity Employer, and federal sub/contractor. All qualified applicants will receive consideration for employment without regard to their race, gender, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, veteran status or medical condition.


    Jervis B. Webb offers an excellent compensation package including great benefits such as excellent medical, vision, and dental insurance, paid vacation time, paid sick time, and paid holidays, 401K, Flexible Spending Programs, and more


    At this time our company only receives applications online. If you need assistance applying online to this position, please call 248-553-1233 and leave a message and your call will be returned.



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