Jervis B. Webb Company is a subsidiary of Daifuku North America Holding Company (daifuku.com/us/), a group company of Daifuku in Japan - the largest material handling company in the world. Our advanced systems move everything from car bodies at auto plants to luggage at airports to packaged goods at warehouses. We are known as experts in engineering, manufacturing and servicing innovative automated materials handling systems including conveyors, automatic guided vehicles, automated storage & retrieval systems, and integrated controls.
The company is currently seeking an experienced Warranty Coordinator.
Position Summary/ Primary Purpose
Coordinate the warranty activity of the customer service department. Primary focus is providing excellent customer service in a fast paced environment. Primarily responsible for warranty claim management with an emphasis on warranty logistics. The position involves fielding most warranty questions from customers and applies experience and judgment in the interpretation and application of guidelines established by Customer Service Manager. Issues of major impact or complexity are researched and presented to management or referred to the appropriate internal experts for resolution. Some typical customer questions include, but are not limited to warranty claim status, part discrepancies, warranty part information, and warranty part delivery.
Major Areas of Responsibility
Basic Broad Knowledge
Basic Skills & Abilities
Education & Experience
Demonstrated Physical Abilities
Remain stationary for 50% of the time; move/traverse throughout the office to access file cabinets and office equipment; operate a computer and other productivity machinery; inspect documents; communicate with others through talking/hearing; read/identify/assess forms and correspondence.
Jervis B. Webb Company is an Affirmative Action/Equal Opportunity Employer, and federal sub/contractor. All qualified applicants will receive consideration for employment without regard to their race, gender, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, veteran status or medical condition.
Jervis B. Webb offers an excellent compensation package including great benefits such as excellent medical, vision, and dental insurance, paid vacation time, paid sick time, and paid holidays, 401K, Flexible Spending Programs, and more
At this time our company only receives applications online. If you need assistance applying online to this position, please call 248-553-1233 and leave a message and your call will be returned.