• Customer Service Representative (Product Sales)

    Job Location US-MI-Novi
    Posted Date 3 weeks ago(4/30/2018 9:18 AM)
  • Overview

    Jervis B. Webb Company is a subsidiary of Daifuku North America Holding Company (daifukuna.com), a group company of Daifuku in Japan - the largest material handling company in the world. Our advanced systems move everything from car bodies at auto plants to luggage at airports to packaged goods at warehouses. We are known as experts in engineering, manufacturing and servicing innovative automated materials handling systems including conveyors, automatic guided vehicles, automated storage & retrieval systems, and integrated controls.


    The company is currently seeking an experienced Customer Service Representative.


    Position Summary/ Primary Purpose


    The Customer Service Representative works within the customer support team to provide support our Product Sales department.  This position will also provide service to external customers including, but not limited to, supplying information on product replacement/aftermarket parts and new system materials, price and availability.


    Major Areas of Responsibility


    • Receive customer requests and information via phone, fax and email.
    • Price sales inquiries using published list/discount multipliers or through estimating programs.
    • Analyze requests and identify components from information provided.
    • Accept and process orders.
    • Follow-up on quote and order status.
    • Determine delivery dates/payment terms for customers by interacting with other departments.
    • Resolve customer problems.
    • Support outside sales staff.
    • Provide other technical and general administrative support as required.




    • English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
    • Knowledge of company products and services.
    • Fabrication or engineering experience with conveyors (preferred).
    • Familiarity with Visibility and Salesforce (preferred).
    • Ability to read a blueprint (preferred).


    Skills & Abilities

    • Demonstrated ability to prepare and analyze reporting.
    • Time Management — Managing one's own time and the time of others.
    • Service Orientation — Actively looking for ways to help people.
    • Coordination — Adjusting actions in relation to others' actions.
    • Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
    • Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
    • Monitoring — Monitoring/Assessing performance of you, other individuals, or organizations to make improvements or take corrective action.
    • Verbal and Written Expression and Recognition — The ability to listen to, understand and communicate information and ideas presented through spoken or written words and sentences.
    • Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
    • Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong, investigate and propose/troubleshoot a possible solution.


    Education & Experience

    • High school diploma or equivalent. Associate’s degree preferred.
    • Proficiency with Microsoft Office applications (Word, Excel, Outlook, PowerPoint).
    • 2-3 years of customer service experience in the engineering or manufacturing industry (preferred).


    Demonstrated Physical Abilities

    • Remain seated/stationary for 50-75% of the time; move/traverse throughout the office to access file cabinets and office equipment; operate a computer and other productivity machinery; inspect documents; communicate with others through talking/hearing; read/identify/assess forms and correspondence.





    Jervis B. Webb Company is an Affirmative Action/Equal Opportunity Employer, and federal sub/contractor. All qualified applicants will receive consideration for employment without regard to their race, gender, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, veteran status or medical condition.


    Jervis B. Webb offers an excellent compensation package including great benefits such as excellent medical, vision, and dental insurance, paid vacation time, paid sick time, and paid holidays, 401K, Flexible Spending Programs, and more


    At this time our company only receives applications online. If you need assistance applying online to this position, please call 248-553-1233 and leave a message and your call will be returned.

    Additional Responsibilities

    Knowledge of SAP system (preferred)


    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed