Daifuku

Field Service Technician (Customer Support)

Job Location US-MI-Novi
Posted Date 4 weeks ago(1/24/2018 11:21 AM)
ID
2018-3762

Overview

 

Jervis B. Webb Company is a subsidiary of Daifuku North America Holding Company (daifukuna.com), a group company of Daifuku in Japan - the largest material handling company in the world. Our advanced systems move everything from car bodies at auto plants to luggage at airports to packaged goods at warehouses. We are known as experts in engineering, manufacturing and servicing innovative automated materials handling systems including conveyors, automatic guided vehicles, automated storage & retrieval systems, and integrated controls.

 

The company is currently seeking a Field Service Technician.

 

Responsibilities

 

The Field Service Technician reports to the Director of Technical Services & Warranty and performs different types of support at the customer’s location, such as troubleshooting, setup, and installation of systems and equipment. Daily work logs and service tickets must be filled out and accurate, and there is an element of end user and owner basic training to the position. Technicians work face to face with customers on a regular basis.

 

 

Major Areas of Responsibility

  • Provide best in class customer service and ensuring customer satisfaction with our material handling systems at all times.
  • Troubleshoot technical difficulties, including PLCs, collaborate with design engineers to ensure appropriate resolutions and counter measures are implemented to prevent future difficulties.
  • Ability to manage time, projects, follow up and to contribute to team and corporate goals as needed to ensure successful results.
  • Summarize customer difficulties and related activities and resolutions with written reports, using a template, in the time frame required and per company standards.

 

Knowledge

  • Know the capabilities and functionality of a PLC (prefer allen Bradley or proface).
  • Knowledge of Microsoft Suite of tools.

 

Qualifications

 

 

Skills & Abilities

  • Read and utilize mechanical & electrical schematics to assist in troubleshooting and resolution of mechanical and electronic components
  • Troubleshoot and repair minor mechanical problems.
  • Work alone and be a self-starter with minimal management.
  • Follow electrical prints defining power and signal wiring.
  • Personal interaction and communication skills to interface with engineers, managers and the customer, to affect business results successfully.
  • Availability to travel (road warrior level) and accommodate a customer’s needs as they arise on and off shift

 

Education & Experience

  • Two years (minimum) experience in troubleshooting mecha-tronics, electromechanical and/or mechanical equipment, or equivalent.
  • Working experience with troubleshooting PLC's.
  • Associates degree in a mechanical, electrical, or mechanical technician program or equivalent education preferred.
  • Work experience with material handling equipment, preferred, with service experience related to automated material handling systems is strongly preferred.
  • This position requires availability to travel on short notice and spend more than 80% of the time traveling.
  • This position requires on call assignments and travel to customer sites as needed, at times on short notice.
  • This position requires weekends, holidays and off shifts work at times.

  

Demonstrated Physical Abilities

Remain stationary for 50% of the time; move/traverse throughout the office to access file cabinets and office equipment; operate a computer and other productivity machinery; inspect documents; communicate with others through talking/hearing; read/identify/assess forms and correspondence.

 

Jervis B. Webb Company is an Affirmative Action/Equal Opportunity Employer, and federal sub/contractor. All qualified applicants will receive consideration for employment without regard to their race, gender, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, veteran status or medical condition.

 

Jervis B. Webb offers an excellent compensation package including great benefits such as excellent medical, vision, and dental insurance, paid vacation time, paid sick time, and paid holidays, 401K, Flexible Spending Programs, and more

 

At this time our company only receives applications online. If you need assistance applying online to this position, please call 248-553-1233 and leave a message and your call will be returned.

 

 

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